How Can We Help?
ShowTell Help & Support
We are here to ensure parents, students, and educators have an exceptional, frictionless experience.
Direct Email Support
Direct personal assistance from developer Sethi De Clercq within 24 hours.
sethi+showtell@eduflip.net →School & IT Inquiries
Apple School Manager, volume purchasing, and Jamf/Mosyle MDM deployment guides.
Visit Schools Portal →Troubleshooting Quick Guide
Please ensure microphone permissions are granted. On your iPad or iPhone, go to Settings > Privacy & Security > Microphone, and verify that ShowTell is toggled ON.
On the home screen, tap the Grown-Ups lock button, solve the quick math challenge to enter Grown-Ups Mode, tap ShowTell Pro, and tap Restore Previous Purchase. As long as you are signed into the same Apple ID, your purchase will immediately unlock.
When viewing your project or replay, tap the Share / Export button (and solve the parental gate if active). Select Save to Photos or choose Seesaw / Google Classroom directly from the standard iOS share sheet.
Yes! ShowTell automatically recognizes Apple Pencil with low latency and palm rejection. You can draw freely with the pencil while resting your palm comfortably on the screen.